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Nanette's avatar

Great read. Thanks for sharing your good and bad experience with social media. I am one that did not even know Instagram went down:) As a consumer, I often struggle with the "real" vs "curated" feeds I am being fed. You have always been pretty transparent about your "team" and what it takes to create your platform. Others I follow are not so transparent and I have to remind myself often that a single person is not creating this image, renovation, landscape makeover or life they are emitting. They have a team behind the camera for content, marketing, shopping, caring for children, etc. It is easy to feel like you can't keep up or are inadequate for not accomplishing as much. I think that is the real downside of social media - making everyone feel like they are not enough. Not pretty enough, not smart enough, not rich enough, not fancy enough, it is endless. But behind the photo shopping, the perfect set up, and the right angle is just a real life human. I miss that part of social media the most. Everything has been monetized and perfected, which just leaves me skeptical of its genuine impact. I have actually un-followed a lot of folks on Instagram this year for that reason. However, I am really enjoying this blog and your posts. It still feels "real", unlike so many other aspects of social media.

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Colleen's avatar

Like you, I am a former ad person who has a high familiarity with how persuasion/attention works (we indirectly worked together on a Puffs post many years ago :-)), and I have deleted FB and Insta off my phone and have signed out on my computer, and have told my friends who work there what I've done. I completely understand your point of view - you have built a wonderful business and a very positive space that I enjoy. I wish supporting you (and all the other organizations I follow) didn't ladder up to supporting FB/Insta. I probably wouldn't have been as drastic if I found the company's response to be at all reasonable and responsible. This latest non-response was really the last straw for me in terms of treating a true problem of the product as if it were a PR problem. You even talk about it yourself, that your posts are getting lost in the algorithm and you need to more directly ask for people to interact with you. But you're (rightly) not creating "outrage"-driven content, and so you're pushed down? For me, none of this is new, it's in much sharper focus. I haven't deleted my account - yet - because I have small businesses that I follow and a PTA I am president of that need my "follow" and support. I hate that I can't curate what I see - I just want chronological posting. But if they don't take this seriously, and truly make structural changes, not just PR glosses - I'm gone. I still need to have a paid subscription over here - it's on my to-do list! I'm glad you shared your POV. Thanks.

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